Return

Return Policy:

At Coffee Source Direct, your satisfaction is our priority. If you are unsatisfied with your purchase, we provide an easy return process. Please follow these guidelines:

• Eligibility for Return:
  • Items must be returned within 30 days of delivery.
  • Products must be unused, in original packaging, and include all parts, manuals, and accessories.
  • Proof of purchase is required for all returns. You Must obtain an RMA number from us. You can call our support line or email support@coffeesourcedirect.com
  • Returned items should be free from any signs of wear or damage.
• Non-Returnable Items:
  • Commercial espresso machines (non-returnable, non-refundable).
  • Coffee, parts, accessories, cleaning, and filtration products.
• Restocking Fees:
  • Up to 15% restocking fee applies (waived for exchanges).
• Shipping Costs: Return shipping costs are the responsibility of the customer. Please use insured and trackable shipping
• Damaged or Defective Products: Contact us within 48 hours of receiving your order for a replacement or refund.

For any questions or to initiate a return, please reach out to our customer service team.